Support
Get help
Write to us and we will get back to you within one working day.
When reporting a problem, tell us the shop name and roughly when it happened. That is usually enough for us to find it in the logs.
Troubleshooting
My sales are not appearing on my other phone
Sales sync when the device has a connection. Open the app on the phone that recorded them and pull down on the home screen to force a sync. If the sync badge shows pending items that never clear, check that the phone has data and that you are signed in with the same Google account on both devices.
The app says "not enough stock" but I can see the stock
This happens when another device sold the item while you were offline. The server holds the true quantity. Sync the app and the count will correct itself. If the number is genuinely wrong, use Adjust stock on the product to record a physical recount — it keeps an audit trail rather than silently overwriting history.
Barcode scanning will not start
The app needs camera permission. Open Android Settings → Apps → My Shop → Permissions and allow Camera. If you previously chose "Don't ask again", it has to be granted from there.
I am not getting low-stock notifications
Check that notifications are allowed for My Shop in Android settings, and that the product has a reorder level set above zero. On some Android skins you also need to disable battery optimisation for the app so it can receive messages in the background.
I want to add my shop assistant
Ask them to install the app and sign in with their own Google account once. Then, from your phone, go to Settings → Staff and add their email. They will be able to record sales but not change prices or delete products.